Job Plus Portal
| Name of the Company |
BYJU'S |
| Companies Official Website |
Visit Now |
| Educational Qualification(required) |
Any Graduate / Post Graduate |
| Job Profile |
Customer Support Associate |
| Experience |
Fresher |
| Job Location |
Bangalore |
| Salary Package |
Best in Industry |
| Number Of Vacancies |
NA |
| Job Type |
Full Time & On-site |
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Responsibilities:
Interact with customers through Calls (Voice Process)
Focus on achieving targets based on call quality, connectivity, CSAT etc
Maintains customer records by updating account information in the database.
Understand the customers query and identify the customers need and give the best resolution to the customer.
Recommend potential products or services to customers by analyzing customer needs.
Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
Focus on quality of work and documentation of the action as well.
Be a team player and maintain team spirit, positive energy at work.
Requirements
Bachelor’s degree in any stream.
Excellent communication skills in English and Hindi.
Knowledge of additional languages would be an added advantage.
Flexibility to work in rotational shifts during day and punctuality to work is a must.
About Company
BYJU'S is India's largest ed-tech company and the creator of India's most loved school learning app. Launched in 2015, BYJU'S offers highly personalised and effective learning programs for classes 1 - 12 (K-12), and aspirants of competitive exams like JEE, IAS etc. With 50 million registered students and 3.5 million paid subscriptions, BYJU'S has become one of the most preferred education platforms across the globe.
