IDFC FIRST Bank is conducting a recruitment drive for Banker-Customer Experience in 2025. It is advisable to submit your application promptly for early consideration, as many companies tend to favor candidates based on a 'first come, first served' basis. For further details regarding the IDFC FIRST Bank Freshers Recruitment 2025, please refer to the information provided below.
| Name of the Company |
IDFC FIRST Bank |
| Companies Official Website |
Visit Now |
| Educational Qualification(required) |
Any Graduate |
| Job Profile |
Banker-Customer Experience |
| Experience |
1 - 4 Years |
| Job Location |
PAN India |
| Salary Package |
Not Disclosed |
| Number Of Vacancies |
Not Disclosed |
| Job Type |
Full Time & On-site |
| Key Success Metrics |
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. |
Job Summary
The position involves delivering exceptional customer service to establish the organization as the preferred banking partner through effective and economical customer interactions. The individual in this role will be accountable for client engagement, customer service, operational tasks, building liabilities, cross-selling at the assigned branch, and ensuring compliance with regulatory standards.
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Roles & Responsibilities:
Engage daily with customers in your assigned portfolio for CA/SA/TD growth and cross-selling Asset & Wealth services.
Meet the business targets set in your performance scorecard.
Provide clients with product solutions based on their needs, aligning their requirements with business goals.
Evaluate customer potential to increase product usage within each relationship.
Seek additional business opportunities from current customers.
Create a customer-focused strategy to quickly address all inquiries and complaints.
Ensure compliance with banking regulations and policies related to Anti-Money Laundering, Know Your Customer (KYC), and data security.
Help resolve all issues noted in audit reports.
Perform audit and ensure compliance to internal and external regulations and guidelines
Provide best in-class customer service to become their banking partner of choice
Job Summary
Exciting prospects are available for recent graduates at IDFC FIRST Bank! We are actively looking for enthusiastic candidates to fill the role of Banker-Customer Experience across PAN India. This recruitment initiative is specifically aimed at freshers holding a Graduate/Post Graduate Degree for the year 2025. If you satisfy the eligibility requirements and are interested in this position, we invite you to submit your application promptly.
Please be aware that IDFC FIRST Bank will cease accepting applications once the anticipated number of resumes has been reached. To avoid missing this opportunity, we recommend applying at your earliest convenience.
About Company
IDFC FIRST Bank was created in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First. Earlier, IDFC Bank had commenced commercial Banking operations in 2016. The following are the 7 core Principles of the Bank:
Vision: IDFC FIRST Bank is building a world-class Bank in India, driven by Ethical, Customer-Friendly, Digital, and Socially Responsible Banking principles.
Universal Bank: IDFC FIRST Bank is a Universal Bank, offering a comprehensive range of services, including Retail, MSME, Rural, Startups, Corporate Banking, Cash Management, Wealth Management, Deposits, Government Banking, Working Capital, Trade Finance, and Treasury solutions.
Ethical Banking: The Bank adheres to a "Near and Dear" test, ensuring its products are so customer-friendly that employees can confidently recommend them to loved ones. The Bank is committed to doing right by customers even when no one is watching and believes that income earned unethically is not worth earning.
So, the Bank has simplified descriptions, calculations, and legal jargon to avoid confusing customers. It offers “ZERO FEE Banking” on all savings account services, including SMS alerts, IMPS, RTGS, NEFT, cash deposits, non-home branch access, ATM withdrawals, cheque books, Demand Drafts, Pay Orders, duplicate statements, and other commonly charged services. It is the first and only bank in India to do so.
Customer Friendly Banking: IDFC FIRST Bank credits interest monthly on savings accounts. For credit cards, it offers lifetime-free cards with no minimum spend conditions, non-expiring reward points, zero interest on ATM cash withdrawals, and dynamic low APR. Any applicable fees are transparent and clearly explained.
Technology-led Banking: The Bank's modern technology stack delivers high-quality services across mobile, branch, internet banking, call centers, and relationship managers. Its advanced mobile banking app, featuring 250 functionalities, is rated 4.8 on Google Playstore and App Store. Renowned global rating agency Forrester has ranked it the best in India and among the top 20 worldwide for two consecutive years.
Social Good Banking: The Bank focuses on financial inclusion while ensuring high asset quality. It has financed over 40 million customers, including 16 million lifestyle improvement loans, 15 million loans to 4.3 million women entrepreneurs, 6.5 million vehicle loans, 1 million sanitation loans, 1 million livelihood loans, 300,000 SME loans, and 100,000 home loans.
ESG Goals: The Bank holds high ESG scores, reflecting its commitment to financial inclusion and social responsibility.
Creating a new-age, ethical, customer-friendly, and world-class Bank for India is a privilege for its employees.
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